Refund policy

Return, Exchange & Refund Policy

 

1. Domestic Orders (Within the UAE)

  • Returns: Accepted within 7 days of purchase.

  • Items must be in their original condition, unused, and include all original packaging and tags (if applicable).

  • Proof of purchase (receipt or order confirmation) is required.

  • Customers are responsible for paying their own shipping costs for returns. Shipping costs are non-refundable.

  • To return a product, mail it to:
    Al Telal Gents Fashion, First Industrial Street, Industrial Area 4, Sharjah SH, United Arab Emirates.

  • Note: Returns are not available for underwear and innerwear items.

2. International Orders

  • Returns: Not accepted for international shipments.

  • If a return is requested, shipping charges must be paid in advance by the customer.

  • Items must meet the same conditions as domestic orders (original condition, unused, and with packaging).

  • Note: Returns are not available for underwear and innerwear items.

3. Exchanges (if applicable)

We only replace items if they are defective or damaged.

To request an exchange for the same item, please contact us through one of the following options:

Once confirmed, please send the item to:
Al Telal Gents Fashion
First Industrial Street, Industrial Area 4,
Sharjah, United Arab Emirates

Note: Exchanges are not available for underwear and innerwear items.

4. Refund Policy

  • Refunds are only applicable for eligible returns or defective/damaged items.

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed, and a credit will automatically be applied to your original payment method within 7–14 business days.

  • Shipping costs are non-refundable. If applicable, the cost of return shipping will be deducted from your refund.

  • Note: Refunds are not available for underwear and innerwear items.


5. Gifts

If an item was marked as a gift when purchased and shipped directly to you:
You will receive a gift credit for the return value.
Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift or shipped to the gift giver first:
The refund will be issued to the gift giver, who will be notified of the return.


6. Shipping Notes

 

For items over $75, consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee receipt of returned items.
All returned items are subject to inspection. Damaged, used, or incomplete returns will not be accepted.
Need Help?
For queries regarding returns, refunds, or exchanges, email us at contact@altelal.com.
For complete details, visit our Refund Policy.