Shipping policy

 

Shipping Policy

At Telal Gents Fashion, we are committed to delivering a seamless shopping experience, supported by fast, efficient, and reliable worldwide shipping. Please review our shipping policy below:

1. Shipping Methods & Costs

To ensure timely and secure deliveries, we partner with reputable local and international courier services.

  • Shipping rates vary based on destination, shipment type, and total order value.

  • Exact shipping costs will be calculated automatically at checkout.

  • All orders are dispatched within 10 working days.

  • Delivery timelines are estimates and begin from the date of shipment.

  • Telal Gents Fashion is not responsible for delays caused by customs clearance or unforeseen circumstances.

Important Delivery Notes:

  • All orders require a signature upon delivery.

  • Once an order has been shipped, it cannot be redirected.

  • Please ensure that someone is available at the provided address to receive and sign for the package.

2. Delivery Timeframes

During sales or promotional periods, delivery times may be extended by 5 to 7 additional working days due to high order volume.

3. International Delivery

International shipping is categorized into:

  • GCC Countries

  • Other International Destinations

Product prices may vary based on the shipping destination to accommodate international delivery costs and ensure efficient service at competitive rates.

4. Guest Checkout

Customers may place an order using Guest Checkout without creating an account. Please ensure all billing and contact details are accurate to avoid delays in order processing.

5. First-Time Orders

For security purposes, first-time customers are required to create an account with accurate details. A valid email address and contact number are necessary for order confirmation and communication.

6. Shipping Insurance

All purchases are insured during transit until they are received and signed for by the customer.

  • Once delivered and signed for, responsibility for the items transfers to the recipient.

  • If the order is a gift, the individual signing for the package will be considered the recipient.

7. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number, allowing you to monitor your shipment in real time.

8. Taxes & Duties

  • Product prices and delivery costs are displayed while browsing the website.

  • UAE Orders: Taxes and duties are applied at checkout.

  • International Orders: Additional customs taxes or import duties may apply and must be paid directly to the shipping partner upon delivery.

For any further questions regarding shipping, please contact our support team at contact@altelal.com.